Return Policy

If you are unsure of the best material for your project, please contact our sales team at (888) 378-1193 before making a purchase; we will do our best to provide knowledgeable advice. Ultimately, customers are responsible for purchasing the appropriate products for their individual application and site conditions. Please verify your needs before purchasing. If circumstances change or you ordered the wrong item, we will gladly assist with a return using the procedure outlined below.

How Do I Return My Items?

To begin the return process, email your request to sales@dfsupplyinc.com within 30 days of delivery. You can also have your request processed by calling DF Supply at (888) 378-1193 to speak with a representative about returning merchandise. When requesting an RMA number (Return Merchandise Authorization), please be prepared to provide the following:

• Sales order number
• What you would like to return (Item SKU)
• Quantity to return
• Reason for your return
• Photo of items to be returned

Once an RMA number has been obtained from one of our staff, you will be given instructions as to how to complete your return, including return address, RMA number (MUST be included on the shipping label), and an RMA form (MUST be included in the package). *Customer is responsible for all return shipping costs.

What Can Be Returned?

We will not accept returns without a DF Supply or product manufacturer RA number. Products must be in like-new condition. We will thoroughly inspect all returned packages upon receipt and determine whether they meet eligibility requirements for credit, replacement, exchange, or repair. Custom, specially fabricated, and made-to-order items are not eligible for return and are non-refundable, except when the product is not built as ordered. DF Supply reserves the right to refuse a return or charge a further restocking fee for damaged or incomplete returns.

Returns On Electronics

Any electronics bought from DF Supply must be unused, in like-new condition, and in original packaging to qualify for a refund. Any electronic item installed or powered up will not be accepted for return. Please get in touch with the manufacturer for technical support and warranty issues.

How Much Will I Be Refunded?

• Approved returns are subject to a minimum 15% restocking fee. Shipping charges are non-refundable.
• If returned items are damaged, incomplete, or otherwise deemed not in sellable condition, the return will be denied.
• If a free shipping offer is applied to the original order, those shipping fees will be deducted from the amount to be refunded.
• For peace of mind, tracking and insurance on your return shipment are recommended but not required. DF Supply will not issue a refund for returns lost or damaged in shipping.

Additional Questions Or Concerns:

Please email sales@SnowFenceStore.com or call (888) 378-1193 to speak with a representative.